Terms of Service
Terms and conditions signed on this page is a part of an agreement between AMPEX PTY LTD (ABN 62 618 970 988) Trading as “MakeMySolar” referred as “We”, “Us”, “Our” or “Ours” and the customer named on this Quote/Contract as “you” or “your”.
- Customer Declarations:
You declare that
1.1 You are over the legal age of 18 years.
1.2 You are one of the registered owners of the property at the installation address and your name is on the title deed of the installation address.
1.3 You have never received or have never been approved for any rebate, financial assistance solar credit or small-scale technology certificate (STCs) for small generation solar power system at the installation address.
- Payment & STCs:
2.1. MakeMySolar must have the final payment prior to OR on the day of the installation by credit card or cheque. If you prefer Electronic Fund transfer (EFT), the transaction must be completed 48 Hours prior to installation, and you must provide us with written proof of the transfer. The customer must provide credit card details/ cheque / EFT receipt to us prior to the installation. Installation will not be carried out unless payment has been received by us.
2.2 You are agreeing to pay us the STCs as part payment for your system. The STCs will be paid directly to us or a MakeMySolar agent. If the Office of Clean Energy Regulator (http://ret.cleanenergyregulator.gov.au/) determines you are not eligible to receive STCs, and therefore MakeMySolar is unable to receive the STCs as part payment, you will be liable to pay MakeMySolar the value of the STCs, as determined by market rates.
2.3 If you are not eligible for STCs, or if you wish to claim the STCs incentive yourself, the complete payment (including trading costs of the STCs) of the system is due before installation.
2.4 You acknowledge that if you breach any conditions of the STCs incentive regulations, you may be financially liable to the Office of Clean Energy Regulator. (http://ret.cleanenergyregulator.gov.aul). If you commit any breach of the Incentive Regulation, you acknowledge that MakeMySolar will not be liable for the breach.
2.5 MakeMySolar or our agent will arrange for the complete documentation and processing of the sale of STCs. You acknowledge that the price of STCs is governed by market movements and the REC guidelines. If the market price falls below a certain price, we may decide to delay the installation until the price rises to a higher level. We may also refuse to carry out installation and refund your complete deposit, if the market price falls below certain price, as determined by us at our own absolute discretion.
2.6 If you fail to pay any amount that is due and payable under this agreement, we will be entitled to charge interest on the unpaid amount at the current Reserve Bank target cash rate plus 2%.You will also have to pay us any costs associated with the recovery of such unpaid amounts.
2.7 Title and ownership of the solar system will vet in you upon MakeMySolar receiving complete payment from you for the cost of the solar system.
2.8 Failure to pay the complete amount may result in MakeMySolar taking legal action against you and it will void all warranties.
- Authority of access to property
3.1. You authorize us and our contractors, employees and installers, full access to the property at all reasonable times to carry out all work associated with the installation of your solar system including site Inspections, the signing of required paperwork, the delivery and installation of the PV solar system, and connection to the grid.
3.2 Your co-operation is required to enable site inspections/installation to occur at the earliest possible time which is convenient to MakeMySolar and its contractors.
- Liabilities and Risk
4.1 The ownership and insurance risk of the PV solar system passes to you upon installation and MakeMySolar receiving full payment for the solar system. It is your responsibility to ensure that your property insurance adequately covers the cost of your PV solar system.
4.2 You acknowledge MakeMySolar accepts no liability or responsibility for your STCs incentive as administered by the Office of Clean Energy Regulator (http: //ret. cleanenergyregulator.gov.au/).
4.3 You acknowledge we accepts no liability or responsibility for your STCs Bonus, also known as the “feed in tariff incentive” as administered by the relevant State or Territory government.
4.4 We accepts no responsibility for any damage or loss caused to your property by the installer which has not been caused by the installer’s negligence. All our installers are subcontractors who are required by us to have appropriate third-party damage insurance, under relevant state and territory laws. We will work with you and the installer to rectify any damage caused to your property by the installer’s negligence.
4.5 You acknowledge that our installers will not be responsible for any damage caused to old and brittle roofing tiles that may be cracked or damaged during installation.
4.6 MakeMySolar will not be liable for any unexpected costs which may arise in relation to the removal and handling of asbestos at your property to carry out the installation of the solar system.
- Meter
5.1 MakeMySolar quote does not include the costs of any wiring or any associated work required to connect your inverter to a meter box which is remotely located from the inverter. (i.e. where the meter box is not attached to the same structure as the inverter such as the house or the garage.) In the event that the meter box is located remotely from the inverter location and such costs are not provided for in the relevant MakeMySolar quote, you will be required to arrange and pay for the performance of this electrical work separately from the installation of the solar system.
5.2 Additional minimum charges may be applicable such as to split the system in more than one row, horizontally fixing array, and extra charges for meter box upgrade, switchboard upgrade, new wiring if applicable.
- Delivery and Installation
6.1 We will make every reasonable effort to install your system in a timely manner. However, we will not be bound to meeting estimated or proposed delivery, installation or system completion dates as we have no control over for example, worldwide materials availability, peaks in demand created by changes in government legislation, inclement weather and/or other forms of force majeure. Delayed installation or grid connection is not a valid reason for claiming a refund or compensation from us. Please note that no responsibility for the delay in installation is acceptable if customer details (including installation site) are incorrect.
6.2 Delays in installation are not grounds for cancellation and MakeMySolar is not liable to you for any perceived loss as a result of these delays.
6.3 If difficulties with site access are encountered that were not notified to us at the time of quote from us to you, additional costs incurred in ensuring the safety of our installers must be payable by the customer.
6.4 Before the installation can commence, and modifications to your roof take place, you are required to arrange payment with the scheduling department for the balance payment of the system and that the goods remain the property of MakeMySolar until your payment or finance payment, if applicable, is received.
6.5 A Home owner must be present during installation to sign the mandatory declaration assigning the STCs to MakeMySolar, as per the renewable Energy Act (2000). Should the installer arrive on the agreed date and the home owner is not present, a rescheduling fee of $200.00 will apply and the installation will be delayed.
6.6 If you have any preference regarding panel/Inverter placement, you are required to inform the installer when they arrive on property.
6.7 If you are not present at the property during the time of installation, you are required to authorise an adult to be present at the property to sign all document and assume complete responsibility.
6.8 Upon signing the agreement, any requests for modifications to the material/equipment will incur an admin charge from MakeMySolar. A new quote will be generated for any changes required.
- Privacy Policy
7.1 You agree to provide us with your personal information required for the efficient functioning of MakeMySolar on your behalf, in particular for the accurate completion of the paperwork for the STCs incentive (selling the STCs) and network connection to the grid.
7.2. MakeMySolar will provide your information to its contractors, employees and installers only as required to effectively perform their duties.
7.3 We will provide your information, on your behalf to the relevant bodies for the processing the STCs incentive (selling the STCs), to the electricity distributor for connecting your PV Solar system to the grid and if required to your electricity retailer.
7.4 Unless otherwise agreed with you, MakeMySolar will not provide your personal information to any third parties other than those mentioned above. You must sign all necessary documents on the date of installation for the performance of all party’s obligations under this agreement.
7.6 We will not sell your personal information under any circumstances.
- Product Warranties
The system comes with up to 5 Years installation warranty from us in conjunction with the manufacturer’s warranty. Warranty booklet will be presented to you at installation which outlines that the solar system requires servicing every two years by a licenced solar installer. MakeMySolar does not provide any kind of warranties on the Monitoring system which comes with the inverter.
- Cooling off Period
You understand that under Australian Consumer Law and relevant State Building Acts you are entitled to a cooling-off period of ten (10) working days where required. All notifications must be received by MakeMySolar in writing via email, fax or post.
- Finance
10.1 MakeMySolar offers various loans/finance plans in association with solar finance companies. If required, MakeMySolar will provide refer you directly to the finance company to get approval for it.
10.2 Financing is not available on advertised specials unless agreed with us in writing. Terms and Condition of repayment of finance and will be provided by the Finance Company.
- Termination
11.1 We may terminate this contract with you if either of the following occurs:
11.1.1 You do not abide by the terms and conditions.
11.1.2 There are delays in the MakeMySolar process causing supplier prices to increase; in which case full deposit will be refunded.
11.1.3 MakeMySolar has full authority to cancel the installation if installation can’t be possible. Customer will receive full refund of any deposit paid.
11.1.4 You may terminate this agreement or contract within the first 5 business working days of proposal date. You may be eligible to get a refund of deposit after deducting administration charges. We normally procure the material or equipment required within two weeks of receiving the signed copy of the contract. You would have to pay material cost and $350 administration charges if the job is cancelled after 5 business working days of receiving the signed copy of contract.
